WHY THE SHIPPING COSTS ?
WE TELL YOU EVERYTHING...
Before starting this topic, I would like to lighten the atmosphere: there is not a unique “right way to do it”. There are many. The goal is to understand what is behind the shipping costs.
Why do I have to pay shipping costs?
Shipping costs are "the costs paid by the customer for the delivery of the order". OK, does that sound easy and obvious? Well, I invite you to read on to better understand this subject, which is more complex than you might think. How about we look at this in detail with you?
Shipping costs are very often assimilated to the simple cost of the postage stamp or the price of transporting a package or an envelope by a carrier (ÔBABA often works with Colissimo). But this is much more complex, especially since at ÔBABA, we have chosen to internalize this step, and this for various reasons such as the personalization of shipments, quality control, flexibility and responsiveness, but also the control of our impact on the environment and the creation of a direct employment.
You will therefore have understood that for your order to arrive safely, you will also need a place of storage, a place of preparation, supplies (envelope, cardboard, tape, label, etc.), a small card with a nice note if she has enough time. So all of this takes time. And time also has a cost. Do not forget also the investments and maintenance costs in a high-performance website (tracking your shipment) and computer equipment.
It is for all these reasons that we have chosen to invoice you for a portion of all of these costs*. A fixed amount whatever your order is. Ordering online and receiving your package at home without having to move has a cost. How could anyone justify Elsa not being paid for the work she does before, for and after the expedition?
We take advantage of this article to encourage you to opt for delivery to a “relay point” when possible because this delivery method very often makes it possible to limit the kilometers and therefore improve the carbon footprint.
In conclusion, paying postage is a matter of common sense and respect for all the work that is done.
* A small derogation with free shipping if your purchase exceeds €120, which is a minority of orders with us.
